NVQ Level 3 – Business Administration Apprenticeship.
Salary: £20,500 per year (£10.51/hr)
Hours: Monday to Friday, 9.00am – 5.00pm (37.5 hours per week)
Location: 52 Ullswater Crescent, Coulsdon, Surrey, CR5 2HR
Start Date: Tuesday 1 September 2026
Duration: 18 months (including End Point Assessment)
Training Provider: BPIF (British Printing Industries Federation)
Details of training course: Business-Admin-Info-Sheet-2025.pdf
Reference: [Insert GOV.UK vacancy reference on posting]‍

‍About Wilmot-Budgen
Wilmot-Budgen is a family-owned, award-winning production specialist with over 49 years of experience delivering high-quality print, packaging and point of sale (POS) display solutions. Based in Coulsdon, South London, we work with some of the UK's most recognised brands and retailers — including Boots, Superdrug, Tesco, Sainsbury's and Morrisons — to create innovative, eye-catching in-store display merchandise that makes products fly off the shelves.

From concept and design through to manufacture, finishing and installation, everything happens under one roof at our fully equipped production facility. We are proud of our commitment to quality, sustainability and the long-term relationships we build with our clients.

We have a strong track record of supporting apprentices and developing talent from within — and now we're looking for our next great hire.

The Opportunity
This is a brilliant opportunity for a motivated school leaver or young person looking to launch their career in a creative and fast-paced industry supporting major retail brands.

As a Business Administration Apprentice, you'll have a key role in both the client experience at Wilmot-Budgen to help ensure our clients receive the outstanding service they expect from us, as well as using and maintaining the critical management system software that supports our manufacturing system.

You'll earn £20,500 — well above the apprenticeship minimum wage — while working towards a nationally recognised Business Administration Apprentice qualification.

What You'll Be Doing
• First point of contact for clients across phone, email and in person
• Supporting the account management team with briefs, quotes and order queries
• Coordinating with internal teams to track jobs and manage client expectations
• Keeping client records and orders accurate and up to date
• Resolving client queries professionally and efficiently
• Producing business documents including emails, letters, reports and proposals
• Managing databases and filing systems
• Using IT systems including Microsoft Office for day-to-day tasks
• Supporting the coordination of meetings, events and internal projects
• Assisting with financial admin including data entry and processing quotes
• Gathering and acting on customer feedback to improve service
• Supporting sales administration and reporting
• Building strong relationships with new and existing clients

‍What We're Looking For
• A confident, friendly communicator who enjoys working with people
• Strong attention to detail — our clients have high standards, and so do we
• Organised and able to juggle multiple tasks and deadlines
• A positive, proactive attitude with a genuine desire to learn
• Interest in print, design, retail or manufacturing is a bonus
• GCSEs in English and Maths at Grade 4 (C) or above
No prior experience in print or customer service is required — we will provide comprehensive training on our products, clients, processes and systems.

What You'll Get
• £20,500 salary — significantly above the apprentice minimum wage
• 20 days annual leave plus bank holidays, rising to 25 days with length of service (1 additional day per year over 5 years)
• Business Administration Apprentice qualification upon completion
• Hands-on experience working with some of the UK's biggest retail brands
• A supportive, close-knit team with a dedicated workplace mentor
• Real responsibility from day one in a respected, growing business
• A genuine prospect of a permanent role on successful completion of the apprenticeship

The Apprenticeship
This role is delivered as a Level 3 Business Administration Apprenticeship. You will spend at least 20% of your working hours in structured off-the-job training, working towards your qualification with the BPIF. (British Printing Industries Federation) The programme lasts approximately 18 months and concludes with an End Point Assessment.

How to Apply
To apply please complete our Apprenticeship Application Form which can be found on our website (here) or can be emailed to you on request from:
applications@wilmot-budgen.co.uk and email to: applications@wilmot-budgen.co.uk

We'd love to hear a little about you — don't be shy!

Wilmot-Budgen Limited is an equal opportunities employer. We welcome applications from all backgrounds and are committed to building an inclusive and diverse team.
Wilmot-Budgen Limited | 52 Ullswater Crescent | Coulsdon | Surrey | CR5 2HR Company Reg. No. 1050875

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